Data-Driven Transformation in Insurance BPO: Turning Operational Insights into Strategic Advantage
The Shift from Operations to Insight When I first got involved in Business Process Outsourcing (BPO) for insurance and retirement services, the focus was clear: streamline operations, reduce costs, and improve turnaround times. We were solving real problems, but most of our work was task-driven. Fast forward to today, and the landscape looks very different. […]
Retirement Services in a Shifting Workforce: Adapting BPO Strategies for Gen Z and the Gig Economy
A New Workforce, A New Challenge When I first entered the world of insurance and retirement services, the model was fairly predictable. Most people worked a full-time job for decades, often with the same employer, and looked forward to a retirement plan that was managed for them. Things have changed. Today’s workforce looks nothing like […]